Digital Keystone, the leading provider of portal technology for platforms, asset managers and wealth managers and a Dunstan Thomas Group company, has been picked out as runner-up in the prestigious ‘Best Use of Platform Technology Award’ at last night’s Schroders UK Platform Awards 2017.
The winners of the award in 2016, Digital Keystone has now been handed second place in 2017 in acknowledgement of the implementation of its Adaptive Portal framework for Multrees Investor Services (Multrees); a leading provider of investor services for wealth managers and private family offices, together supporting ultra-high net worth individuals.
Digital Keystone was commended for its role in improving the security, flexibility, usability and sophistication of the online services Multrees offered its clients. Digital Keystone achieved this by bringing six existing Multrees service offerings together into a single modern, flexible and yet highly secure portal. This was executed with the use of Digital Keystone’s Adaptive Portal framework together with single sign-on authentication, integrated with Multrees’ own Active Directory access settings.
Multrees services provided through the new portal include Custody & Portfolio Accounting, Capital Gains Tax Modelling, Portfolio Modelling & Management, Order Management, Business Intelligence tools and Customer Enquiry systems. Up to that point, each service had required a separate website as well as a unique username and password. Access was cumbersome, and the ‘look and feel’ required modernisation.
Digital Keystone thus managed to consolidate and integrate all six Multrees online service offerings into a single enhanced online portal, now called Multrees Compass, all in under three months. Multrees Compass now enables its clients to self-serve, cutting overheads and reducing operational risk because Multrees is no longer regularly part of clients’ investment paper trail.
Phase Two of the project, saw an Adaptive Portal development licence used by Multrees to offer its clients the facility to extend online access to customer-specific data via clients’ own-brand portals. Adaptive Portal provided the underlying technology platform that made it possible for Multrees to cost-effectively build fully-branded customer portals.
Jaco Cebula, CTO of Multrees added:
“We recognise that wealth management firms generally are struggling to offer modern online services to their customers. Ideally, they want to provide the sorts of online customer experience that Direct to Consumer platforms already offer. What the Adaptive Portal framework gave us is the facility to build white-labelled online portals for clients to meet their specific needs.”
Adaptive Portal was well-placed to assist Multrees, because it already has a significant library of pre-built, componentised applications geared to the investment world.
Jaco Cebula emphasised:
“Adaptive Portal has developed something akin to an App Store. We can use this to build apps that perform specific activities for our clients’ customer portals, which we are now offering to build for them. For example, we recently rolled out Adaptive Portal’s ‘FX order’ app for clients wanting to offer foreign exchange trading capability. Multrees has already deployed some 20 apps using the Adaptive Portal templates.”
Chris Read, Chief Executive, Dunstan Thomas Group which now owns Digital Keystone, summarises:
“Digital Keystone’s Adaptive Portal is the right solution for Multrees on a number of levels. It has helped this leading investment services provider to build a modern, highly-functional, flexible and yet secure client portal in Compass.
“Adaptive Portal’s intuitive user experience and clarity of presentation of information, combined with a plethora of out of the box features including its role-based functionality, highly customisable workflows and business journeys, all contribute greatly to facilitating the achievement of the desired outcomes of treating customers fairly.”
You can view a video summarising the whole project here.
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