May « 2008 « DT Imago Blog

Archive for May, 2008

FSA – Regulatory Priorities for 2008

Monday, May 26th, 2008

What are the key themes for the member directed pensions market with regards to FSA thinking.
1. Better consumer outcomes are at the heart of policy decision making
2. Providers need to ensure their products are being sold and marketd to approproate consumers
3. Suitability of transfers remain high on the agenda – so an increase focus on consolidation. This I guess is an amber light for the wrap platforms to consider,
4. Transparent retail disclosure will receive more emphasis – illustration etc.

Taken from Steve Folkard’s (AXA) presentation at teh AMPS conference

Treating Customers Fairly and the FSA

Saturday, May 24th, 2008

At a recent AMPS conference Tony Moore from Axa spoke on TCF. He said:
Customer satisfaction measures are not enough – customer could be satisfied but still treated unfairly. A very good point I think, and ewasy to see how such a scenario could come about.

In simple language, Tony goes ont to say on TCF:
We treat customer dairly
We make the right productrs for our customers
We provide clear information
We give suitable advice
We keep our promises
We look after our customers

The above for a nice list of values for any industry and any busienss. I commend them.


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