::   DT Imago   ::   DT Application Lifecycle Management   ::   Amplify   ::  
dunstan thomas imago header

Archive for the ‘Uncategorized’ Category

Problems with SIPP Illustrations

Friday, September 4th, 2009

In the recent pensions thematic review, the FSA has found that a number of operators were unable to demonstrate that they are treating their customers fairly in administering their sipp.

It says certain providers wrongly believed that the responsibility for the quality of the Sipp business they administer lies solely with advisers. I suspect this will be a big surprise to a lot of the smaller SIPP providers, that they also have a responsibility to TCF. Even those whose business model is built upon external distribution models with significant internal SIPP expertise

The regulator also uncovered problems with firms’ systems and controls, including their training and competence regime, the accuracy and transparency of illustrations and the disclosure of charges.

I guess this is where we come in, I would like to think that Dunstan Thomas Imago Front Office has been consistent over the past decade in the production of illustrations for the SIPP market that disclose FULLY, effect of deductions, the role of reduction in yields, type A ans type B critical yields and flexibility on projection rates used by asset classes.

I suggest more SIPP providers look us up and have a chat.

Friends Provident to acquire James Hay

Thursday, July 23rd, 2009

Anything or nothing could happen at FP depending on the Resolution bid. I heard a suggested price of £50 million for James Hay which for £10 billion of assets (shrunk by about 20% from 2 years ago) is only 0.5%, about 1/10 of what it ought to be which is presumably a reflection of poor efficiency/profitability and current business prospects and the amount which a buyer would have to spend to upgrade systems and shrink the staff by at least x% (unless they can double the assets pronto without additional staff).

Scheme Pension Illustrations

Tuesday, June 23rd, 2009

Rowanmoor Pensions has rolled out a pension scheme illustration service to allow advisers to offer clients a projection of their income from a scheme pension compared to USP and ASP.

Designed for anyone wanting to set up a Rowanmoor Pensions SIPP or Family Pension Trust, the service has been launched in response to increased demand for scheme pensions. The boost in pensioner interest in scheme pensions is linked to the potential for taking higher levels of income and the fact it can be paid with a guaranteed period of up to ten years.

TCF Failures

Friday, June 5th, 2009

Christopher Read, chairman of pensions software company Dunstan Thomas, said advisers should be cautious about the way they transfer their clients onto a wrap platform

He said the regulator underlined concerns around customer migration strategies of adviser firms.

Mr Read said: “The survey indicates that 71 per cent of IFAs may be in breach of treating customers fairly by selecting specific groups of customers to migrate to wrap rather than explaining the pros and cons of wrap to all customers and helping them to make the right decision for them.”

He said a comment on this issue made by the FSA had underlined concern about customer migration strategies of adviser firms.

It said: “If advisers do not offer wrap when it is considered to be suitable, that may call into question the suitability of their recommendation.”

One of the reasons for some advisers only transferring new clients into wraps may be to do with the burden of transfer existing assets onto the platforms, Mr Read said.

Corporate WRAP

Thursday, June 4th, 2009

Life insurers will increasingly look to the workplace wrap market, as their platforms fail to make ground in the individual arena, according to e-business specialists, Dunstan Thomas.

Its prediction comes as Friends Provident hinted it may revive its wrap platform to target the corporate market.

Corporate platforms, often known as workplace wraps, allow employers to offer a range of employee benefits through a single, online portal.

They are intended to go beyond traditional benefits such as life insurance and a group pension, and allow employees to purchase financial products such as ISAs and other investment vehicles.

Chris Read, chairman of Dunstan Thomas, believes the wrap market will divide in the future, with large insurers opting to provide for the corporate market, while independent firms continue to focus on individual business sold through advisers.

“I think advisers will continue to attract the attention of independent wrap providers in the future, while the insurers will have to look to new markets, and workplace wrap seems a good place to start,” says Read.

Friends Provident is one insurer which is currently exploring opportunities to create a corporate platform, after abandoning its adviser-focused wrap in early 2008.

A Friends Provident spokesman says: “We think the corporate platform could be the next stage in the corporate pensions market, and is a means to offer other products to potential customers.

WRAP platforms – transforming the way advisers do business

Thursday, April 30th, 2009

In a kind response to comments to the new Dunstan Thomas business guide – “WRAP platforms – transforming the way advisers do business” from Kevin Jack of Enhance Solutions…..

Thanks for your email below and the WRAP publication which is very thorough and ticks all the boxes as far as I can tell regarding the development of the Wrap market.

Assuming RDR is delivered on time, I can see potential chaos as IFAs who wish to remain independent struggle to divorce themselves from commission payments – it’s bad enough effecting a change of agency let alone rewriting the whole commission model. Therefore, your point about IFAs unbundling commission arrangements sooner rather than later has resonance and will place them at an advantage over their competitors.

Although it was given a thumbs down in the survey results, one of the results of RDR is the potential for Wrap providers to take the place of Bancassurers or life companies as ‘direct to consumer’ distributors of product. I can see people flocking from banks for advice and also many consumers wishing to take control of their own affairs (‘what do I need to pay an adviser for?’) – maybe a Wrap provider may become the new ‘man from the Pru’ (possibly the ‘man from Novia’?). Wraps lend themselves to online distribution, so direct to consumer via the web must be a route under consideration.

My final observation, also highlighted in your report, relates to Wrap flexibility to accommodate esoteric investments; this appears especially pertinent now as many advisers look to alternative investments for positive returns, such as structured products, life settlement funds and film partnerships to name a few. Any Wrap that can accommodate these within their tax wrappers will be at an advantage.

FSA will replace it’s “principles-based” regime with “outcomes-focussed” regulation

Thursday, March 12th, 2009

Well this has just come across the wires, and what a surprise – a movememnt away from Principles based regulation. We were expecting a return to a more prescribes bsaed approach. But to my surprise they have chosen an outcome based approach. Sounds a bit too fluffy for me. To support the outcomes a more prescribed regime will called for. So the news story is:

FSA chief executive Hector Sants has warned that he is determined to ensure people are frightened of the regulator.

Speaking at the Reuters Newsmakers event today, Sants said the FSA will replace it’s “principles-based” regime with “outcomes-focussed” regulation, signifying a move from regulation based on observable facts to governance based on judgments about the future.
Sants described the switch as a fundamental change and said the FSA will make “judgments on the judgments of senior management” and take actions if they risk statutory objectives.

He said this approach will carry “significant risk” and judgments will not always be correct with hindsight, but society expects regulators to be acting in that way.

Sants said: “Historically, the FSA characterised its approach as evidence-based, risk-based and principles-based. We remain, and must remain, evidence- and risk-based but the phrase ‘principles-based’ has, I think, been misunderstood.

“To suggest that we can operate on principles alone is illusory, particularly because the policy-making framework does not allow it. Europe, in particular, has a particular penchant for rules and in any case in a number of key areas such as prudential they are indeed necessary.

“Furthermore, the limitations of a pure principles-based regime have to be recognised. I continue to believe the majority of market participants are decent people; however, a principles-based approach does not work with individuals who have no principles.”

Wrap Trends – 2009 and beyond

Wednesday, March 11th, 2009

Stan Kirk, an independent expert on wrap platforms, looks into his crystal ball and offers some insights based on experiences over the last 10 years.
The potential for growth and success of wrap platforms looks, on the face of it, very strong. My view is that wrap platform providers that want to attract New Model Adviser (NMA) firms need to offer the following:
 Unbundled and fully transparent charging
 Open access to Unit Trusts extending to UK shares, ETFs and Investment Trusts as a minimum
 A good range of tax wrappers including ISA, Pensions, General Accounts and ideally Insured Company Bonds
 Model portfolios to enable IFAs to group clients by characteristics and offer them packages of investments which can then be tailored as required
 Bulk Transaction capability to effectively automate the process of moving groups of clients into these portfolios whilst securing appropriate client agreements
 Use proven componentised tools rather than through bespoke coding will probably cost a tenth of the price to develop and is simultaneously easier to upgrade, improve and integrate with other systems. Ultimately platforms built this way will be the winners and the notable failures have been those that have tried to go it alone.
 An independent, service-led platform. A wrap that is owned by AXA or Prudential is never likely to be favoured by a NMA.
Of the top 10 true wrap platforms that are well established only Transact, Nucleus and now Novia have ticked all the above boxes. In our view there is still scope for one or two more new entrants if they are prepared to stick to the rules. The deep pocketed IFA firm consolidators like Focus Financial Partners may well be the place to look. These groups are already working with IFAs to help them plan exit strategies and will need to offer platforms to entice them.
If you assume that a good adviser today will look after assets (AUM) worth at least £20 million. An IFA firm with five advisers could achieve AUM of £100 million. A platform only needs to attract 50 adviser firms of that size to achieve AUM of £1 billion. Our estimates are that a platform with AUM or AUD of over £1 billion will be in strong and positive profitability. Wrap platform providers with real focus and on independence-led service should be able to reach this target quite quickly.
Real opportunities for established platform expansion lie in extending beyond offering pensions and investments and into protection and even mortgage products. ‘Workplace Wrap’, sometimes called employee wealth or corporate platforms, offer the other clear route to growth. The employee benefits consultants such as Hewitt Associates and Mercer have an opportunity to step beyond their employee benefit consultancy roles into provision of a corporate wrap platform.
However they need to do it in such as way as not to upset their customers – the employers – or the product providers which already have a big stake in the employee benefits market. We don’t yet know what will happen in this sector but there is certainly a great deal of interest in it as final salary Defined Benefit schemes face increasingly pressure, whilst employers recognise that the way to fill the widening pensions gap is through offering employees flexible and functionally-rich employee benefits environments that look more like SIPPs than the endangered ‘all eggs in one basket’ DB schemes.
Despite the great success of wrap there remains a significant minority of advisers focused on independence who will not be prepared to transfer client assets into wrap platform because they would rather pick funds and negotiate charges direct with fund managers. Wrap platforms need to think hard about reaching this group through clear focus on broadening the choice; increasing the services and tools offered; reducing management charges; and educating them about the benefits of automating so many tasks to the point where efficiencies gained are undeniable to the adviser and ultimately the customer.

The future of WRAP

Monday, March 9th, 2009

The potential for growth and success of wrap platforms looks, on the face of it, very strong. My view is that wrap platform providers that want to attract New Model Adviser (NMA) firms need to offer the following:
 Unbundled and fully transparent charging
 Open access to Unit Trusts extending to UK shares, ETFs and Investment Trusts as a minimum
 A good range of tax wrappers including ISA, Pensions, General Accounts and ideally Insured Company Bonds
 Model portfolios to enable IFAs to group clients by characteristics and offer them packages of investments which can then be tailored as required
 Bulk Transaction capability to effectively automate the process of moving groups of clients into these portfolios whilst securing appropriate client agreements
 Use proven componentised tools rather than through bespoke coding will probably cost a tenth of the price to develop and is simultaneously easier to upgrade, improve and integrate with other systems. Ultimately platforms built this way will be the winners and the notable failures have been those that have tried to go it alone.
 An independent, service-led platform. A wrap that is owned by AXA or Prudential is never likely to be favoured by a NMA.
Of the top 10 true wrap platforms that are well established only Transact, Nucleus and now Novia have ticked all the above boxes. In our view there is still scope for one or two more new entrants if they are prepared to stick to the rules. The deep pocketed IFA firm consolidators like Focus Financial Partners may well be the place to look. These groups are already working with IFAs to help them plan exit strategies and will need to offer platforms to entice them.
If you assume that a good adviser today will look after assets (AUM) worth at least £20 million. An IFA firm with five advisers could achieve AUM of £100 million. A platform only needs to attract 50 adviser firms of that size to achieve AUM of £1 billion. Our estimates are that a platform with AUM or AUD of over £1 billion will be in strong and positive profitability. Wrap platform providers with real focus and on independence-led service should be able to reach this target quite quickly.
Real opportunities for established platform expansion lie in extending beyond offering pensions and investments and into protection and even mortgage products. ‘Workplace Wrap’, sometimes called employee wealth or corporate platforms, offer the other clear route to growth. The employee benefits consultants such as Hewitt Associates and Mercer have an opportunity to step beyond their employee benefit consultancy roles into provision of a corporate wrap platform.
However they need to do it in such as way as not to upset their customers – the employers – or the product providers which already have a big stake in the employee benefits market. We don’t yet know what will happen in this sector but there is certainly a great deal of interest in it as final salary Defined Benefit schemes face increasingly pressure, whilst employers recognise that the way to fill the widening pensions gap is through offering employees flexible and functionally-rich employee benefits environments that look more like SIPPs than the endangered ‘all eggs in one basket’ DB schemes.
Despite the great success of wrap there remains a significant minority of advisers focused on independence who will not be prepared to transfer client assets into wrap platform because they would rather pick funds and negotiate charges direct with fund managers. Wrap platforms need to think hard about reaching this group through clear focus on broadening the choice; increasing the services and tools offered; reducing management charges; and educating them about the benefits of automating so many tasks to the point where efficiencies gained are undeniable to the adviser and ultimately the customer.

Wrap IFAs expect to migrate at least 80% of their customers

Monday, March 2nd, 2009

Wrap IFAs expect to migrate at least 80% of their customers, finds new
Dunstan Thomas survey

A telephone survey of wrap platform-using financial advisers, commissioned by Dunstan Thomas last month, reveals that nearly three quarters (73 per cent) of IFAs that are using wrap platforms today, expect at least 80 per cent of their customer-base to move their assets onto their selected wrap platform. Most firms expect to have completed migration work by the end of 2010.

The main criteria for selection of a wrap platform is the quality of service being offered by platform providers (53 per cent of the sample saw this as their most important criteria). The second most significant criteria for wrap selection was the breadth of investment choices being offered (26 per cent said this was the key criteria for selection). Nearly three quarters (73 per cent) of firms have offered clients’ investment trusts for the first time as a result of wrap migration. The offer of an unbundled and transparent charging structure was the next most important issue for wrap platform users (20 per cent).

Difficulties involved in migrating assets onto wrap still remain with the movement of legacy assets from life assurers’ being cited as the primary frustration (by 53 per cent). The second largest frustration remains the fact that several platforms do not universally accept in specie transfers (26 per cent).

The majority of IFAs agreed that moving onto wraps had enabled them to offer a more holistic service to their customers whilst cutting their administrative burden significantly.

James Roberts at Partners Wealth commented on the benefits to his firm: “Wrap platform migration has enabled us to lay down and communicate our service proposition to clients very clearly. We now guarantee an annual review meeting for all wrap clients. We also offer six monthly reviews, combined with clearly defining all clients’ risk profiles and offering continuous, even daily, valuations via our website which is powered by one of the platforms.”
Andy Jervis of Chesterton House, explains: “Wraps have enabled us to pre-agree Client Remuneration based on a simple and understandable charging structure and to only charge for service and expertise rather than to execute a transaction. We can now tell the client exactly what percentage of Assets Under Management they are paying us, the wrap and the fund manager, annually and per transaction. This kind of transparency also enables us to be both more flexible and more consistent with our charging.”
Christopher Read, chairman, Dunstan Thomas, commented:
“It is quite clear that the converts to wrap platforms are already deriving considerable benefits in terms of the service and range of broadening investment choices they’re able to offer their clients. The fact that the majority of their client-base is happy to migrate their assets to their adviser’s-selected wrap reveals a great deal about their increasing success.”


Copyright © 1986-2012 Dunstan Thomas Holdings Limited
Disclaimer, Terms and Conditions