TCF (Treating Customers Fairly) driving new sales of Imago Front Office to satisfy outcome 3 – Consumers are provided with clear information and are kept appropriately informed before during and after the point of sale. Imago Front Office provides theplatform to service this regulatory requirement.
Posts Tagged ‘Fairly’
Treating Customers Fairly and the FSA
Saturday, May 24th, 2008
At a recent AMPS conference Tony Moore from Axa spoke on TCF. He said:
Customer satisfaction measures are not enough – customer could be satisfied but still treated unfairly. A very good point I think, and ewasy to see how such a scenario could come about.
In simple language, Tony goes ont to say on TCF:
We treat customer dairly
We make the right productrs for our customers
We provide clear information
We give suitable advice
We keep our promises
We look after our customers
The above for a nice list of values for any industry and any busienss. I commend them.
