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Posts Tagged ‘information’

CP 11/03 – Illustrations –“even though they are clearly a speculation and not a prediction, they can show the potential for variable returns and may help consumers with planning for future needs.”

Sunday, February 13th, 2011

This month the FSA consultation paper CP 11/03 was released to improve pension scheme disclosure. In effect the consultation looks to ensure  firms give consumers enough information about a product’s charges, risks and main features, so as to enable them to make an informed decision.

At Dunstan Thomas we are always interested in the regulator’s involvement in this part of the market. Our Imago Front Office product is invariably affected by these. The outcome of CP11/03 will have an effect on Imago , which of course will affect your usage.

In this article we look at some of the key features, an opportunity to work closer with Dunstan Thomas and the regulator, and an opinion on the impact of these changes.

Here are some of the key features of the CP 11/03:

Cost comparisons

To ensure that firms give consumers enough information about a product’s charges, risks and main features to enable them to make an informed decision. This should be done in a way that makes it easier for consumers to compare similar products. Where reduction in yields are shown, they must be shown for product charges and for charges overall.

The example table in the consultation paper shows how the effect of charges table must change to show:

1.       product charges as a distinct column to total charges,

2.       to provide better explanations for the tables,

3.       use of more descriptive headings,

4.       reduce the length of the tables, by requiring rows only for the year of the chosen retirement date and the first five years of the pension.

These changes are to be made to new business as well as in-force illustrations. The consultation paper lays out some examples. The table below shows an example of the columns proposed for disclosure.

RDR, charges and costs comparisons

RDR rules on adviser charging, ban the payment of commission for advised sales of investments and personal pensions (including SIPP). Product providers that facilitate payment of adviser charges and consultancy charges will be required to describe product and adviser charges separately. The new format for the charges information will need to show the effect of each type of charge in the ‘effect of charges’ table and ‘reduction in yield’ information.

It is believed that these changes will enable consumers to compare product charges on a consistent basis and understand the effects of payment through the product in comparison to payment of the adviser charge separately.

What is a SIPP

The consultation looks to clarify what a SIPP is and in turn improve scheme disclosure. Effectively the definition of SIPP will include any pension product that allows fund or asset class choice. The consultation paper shows some interesting market data that approximately 150 companies are active in the pension market.” The top five pension providers account for more than half the market by number of sales and, together with the second tier providers, cover more than 80% of the market. The small providers share just under 20% of sales.” The FSA estimates that the costs on average of these changes are £775,000 per provider. Clearly users of Imago Front Office will have these changes delivered through the licence fee.

Forthcoming changes will look to:

1.       amend disclosure for SIPPs containing commercial property, commodities, ETF’s and shares,

2.       disclose bank interest on cash held in the SIPP,

3.       the importance of RIY as a method for comparing charges.

Interest

Where interest is retained, it must be disclosed alongside information about charges payable and bank interest rates. By disclosure, this would infer a consumer’s consent of the arrangements provided by the provider and administrator. These rules come into force in April 2012.

Generic illustrations

Generic illustration usage is to be discouraged due to the need to reflect the range of different charging arrangements possible. There are some cases where charging in GPPs is consistent. In these cases generic illustrations will be allowed.

Harmonising projection assumptions

Ensuring there is harmony between projection assumptions made for SMPI (7% less 2.5% for inflation) with other types of illustrations.

Inflation adjustment

Inflation-adjusted projections for pensions are to become mandatory.

In partnership with Dunstan Thomas

The consultation process ends on the 3rd May. We are happy on behalf of our customers to respond to the consultation process. If you would be interested in Dunstan Thomas participating, please do hesitate to contact me, Chris Read, on cread@dthomas.co.uk, whereupon we can review and respond to the questions that the consultation paper poses.

Our opinion

Whilst we welcome these changes in disclosure, ensuring that all providers of pension products illustrate and disclose on the same basis, the devil is in the details as always.

An area that comes readily to note is in the use of RIY where it is being used in pension arrangement that covers more than one type of asset class. In the example that the FSA uses, they show an illustration with a UK equity fund and a UK bond fund. Each of these funds show differential charges as expected.  Both of these funds will project at different rates respective to their asset class performance.

RIY figures are sensitive to the projection rate that is used. Without, therefore assessing the impact of RIY on each fund, and the standardisation of each projection rate that a respective asset class can use, the consumer will be misled when it comes to product comparisons, let alone fund comparisons.

To disclose standardised fund based RIY seems to be the way to go. The challenge arises in it being able to disclose this information so that is clear and concise and easily understood by the consumer.

The three C’s for the future of disclosure, Clarity, Consistency and Completeness.

Sunday, October 24th, 2010

The objective of this posting is to generate some discussion on the future direction of platform disclosure. The FSA DP 10/02 and accompanying Good and Poor Practice Report (GAPP report) http://www.fsa.gov.uk/pubs/other/gapp_report.pdf lays out the regulators thinking in how the future of platform and adviser consumer related disclosure should be.

In a recent Tweet (23rd October 2010) I quote Samuel Johnson, “I did not have time to write you a short letter, so I wrote you a long one instead, the new disclosure regime http://tiny.cc/bgogc”. The idea behind the Tweet was to initiate a thought process that redefining disclosure will require a product that delivers clarity and consistency to understand but completeness to ensure inclusiveness.

The report concludes that there was a general lack of customer  focus on platform output that effectively did not comply with COB rules and TCF outcome 3 (‘consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale’) The GAPP report outlines good practice and poor practice. I will endeavour to summarise the key points.

1.       Ensure adviser related literature is labelled clearly and not intended for consumers.

2.       Ensure adviser related literature is sufficient, appropriate and comprehensible.

3.       Pay regard to the target market.

4.       Provide material in a fair, clear and not misleading manner.

5.       To conduct consumer testing to test the suitability of information.

6.       To provide consumers information that in the case of a multi fund product solution, is consolidated.

7.       To produce a quantity of information that is commensurate to consumer attention and understanding. An example of this would be to ensure that there is only single KFD document to cover product solutions, and to ensure that this is focused and relevant to the respective funds being disclosed.

8.       To provide a clear and balanced view of risks and benefits of the product.

9.       Layering in the form of providing separate addendums for amended and new information should not be provided.

10.   Disclosure must show fundamental information about:

a.       what a platform is,

b.      how the platform works,

c.       types of products/wrapper available.

11.   To ensure the quality of the disclosure material matches the quality of the marketing material so that consumers will be inclined to read both.

12.   Charges information should not be scattered throughout the disclosure document.

13.   Charges information should be contained within an easy to find section.

14.   Structure text to include headings and sub headings to make it easy to read.

15.   Signposting in documents can be used so long as delivers clarity and relevance.

16.   Apply plain language, for instance

a.       use the word charge rather than commission,

b.      do not use the phrase ‘investment money’

c.       do not use the phrase ‘other charges’ or ‘additional charges’, use language that is precise.

d.      do use the phrase ‘time to time’ in the context of describing charge frequency.

17.   To clearly lay out the parties payment (through the parties of platform and adviser) and provide lines of as well as total cost.

18.   Use consistent language to describe an investment manager or fund manager.

19.   Provide clarity on whether cash balances held in accounts are party to the respective charges.

20.   Make the overall costs of the solution clear using a RIY figure.

21.   Separate charge disclosure can be used where the consumer perceives the product solution to be a separate product solution to other products that may be held. For instance a consumer holding a SIPP may require for this to be disclosed separately.

A further quote attributed to Samuel Johnson, “Your manuscript is both good and original. But the part that is good is not original, and the part that is original is not good.” At Dunstan Thomas a principle part of our business is in the design and development of disclosure literature through our Imago Front Office platform. It is vital to our clients and ourselves, that the regulator provides guidelines in that there is no ambiguity, so that clarity, consistency and completeness can be  provided to the production of disclosure material.

Online filing P45 / P46

Friday, October 22nd, 2010

Employers with fewer than 50 employees will join larger employers in having to file their in-year forms online from 6 April 2011.

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Future of disclosure and illustrations

Sunday, October 3rd, 2010

Complexity with simplicity
Projecting what pensions illustrations will look like in 10 years time is fraught with danger. Suffice to say the industry never moves as fast as you expect. It is our belief that inevitably, as our financial lives become more complicated – so too will our requirements of retirement planning products. More importantly, we think people are going to increasingly demand more holistic and dynamic views of their financial status ‘in the round’. Delivering all this information in a way which does not bamboozle the customer will be the key challenge in illustrations in the next 10 years. So the challenge is then to deliver this complexity in a simple enough way for customers to access and make sense of it wherever they are, on any connected device of their choice. Specifically customers want to make sure their pensions and investment products are performing well and delivering good value for money. The other challenge for illustrations is to ensure that they remain easily auditable and compliant with regulatory requirements just as legacy Statutory Money Purchase Illustrations (SMPIs) are today.

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Spring Survey 2010

Tuesday, April 27th, 2010

Over a quarter of pensions operators (27%) declared that the appropriate communication of information to policyholders in pre-, at- and post-retirement phases, was the sole responsibility of the adviser, effectively washing their hands of this communication.

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TCF and Illustrations

Friday, July 18th, 2008

TCF (Treating Customers Fairly) driving new sales of Imago Front Office to satisfy outcome 3 – Consumers are provided with clear information and are kept appropriately informed before during and after the point of sale. Imago Front Office provides theplatform to service this regulatory requirement.


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