platform « DT Imago Blog

Posts Tagged ‘platform’

What’s the direction of travel for platforms?

Saturday, June 23rd, 2012

In a debate with Stan Kirk, Dunstan Thomas looks at the trends in wrap platforms and assesses the trends.

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Post-Retirement Market Boom creates opportunity for platforms

Friday, June 17th, 2011

An industry-wide study that we commissioned in April 2011 found that both IFAs and pensions providers alike predict a strong future for the annuity market despite the imminent abolition of compulsory purchase of annuities aged 75. Over half of the sample of more than 120 IFAs we questioned (52%) think that the value of the annuity market will stay the same as it is today or grow in the future.

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Annuity market set to be buoyed by Baby Boomer Retirement Demand, despite abolition of compulsory annuities, finds new Dunstan Thomas survey

Thursday, June 16th, 2011

The major factor impacting the health of the annuity market is the retirement of the ‘Baby Boomer’ generation1 which is now underway, the survey found of more than 400 providers found.2   This perhaps explains why nearly half of providers (42% of the sample) think the annuity market will remain at the same size despite the fact that compulsory annuitisation aged 75 years was scrapped last month. A small group (6% of the sample) even believe the annuity market will now increase in size.

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Major step forward in strategy to build growth through focusing on ‘at retirement’ and workplace savings

Thursday, March 31st, 2011

Dunstan Thomas help power AEGON’s platform.

AEGON UK today announces it will enter the platform market later this year, as it accelerates its plans to focus on the ‘at retirement’ and workplace savings markets to drive future growth. This represents a significant investment in the company’s future development and underlines AEGON’s long-term commitment to the UK market.

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The three C’s for the future of disclosure, Clarity, Consistency and Completeness.

Sunday, October 24th, 2010

The objective of this posting is to generate some discussion on the future direction of platform disclosure. The FSA DP 10/02 and accompanying Good and Poor Practice Report (GAPP report) http://www.fsa.gov.uk/pubs/other/gapp_report.pdf lays out the regulators thinking in how the future of platform and adviser consumer related disclosure should be.

In a recent Tweet (23rd October 2010) I quote Samuel Johnson, “I did not have time to write you a short letter, so I wrote you a long one instead, the new disclosure regime http://tiny.cc/bgogc”. The idea behind the Tweet was to initiate a thought process that redefining disclosure will require a product that delivers clarity and consistency to understand but completeness to ensure inclusiveness.

The report concludes that there was a general lack of customer  focus on platform output that effectively did not comply with COB rules and TCF outcome 3 (‘consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale’) The GAPP report outlines good practice and poor practice. I will endeavour to summarise the key points.

1.       Ensure adviser related literature is labelled clearly and not intended for consumers.

2.       Ensure adviser related literature is sufficient, appropriate and comprehensible.

3.       Pay regard to the target market.

4.       Provide material in a fair, clear and not misleading manner.

5.       To conduct consumer testing to test the suitability of information.

6.       To provide consumers information that in the case of a multi fund product solution, is consolidated.

7.       To produce a quantity of information that is commensurate to consumer attention and understanding. An example of this would be to ensure that there is only single KFD document to cover product solutions, and to ensure that this is focused and relevant to the respective funds being disclosed.

8.       To provide a clear and balanced view of risks and benefits of the product.

9.       Layering in the form of providing separate addendums for amended and new information should not be provided.

10.   Disclosure must show fundamental information about:

a.       what a platform is,

b.      how the platform works,

c.       types of products/wrapper available.

11.   To ensure the quality of the disclosure material matches the quality of the marketing material so that consumers will be inclined to read both.

12.   Charges information should not be scattered throughout the disclosure document.

13.   Charges information should be contained within an easy to find section.

14.   Structure text to include headings and sub headings to make it easy to read.

15.   Signposting in documents can be used so long as delivers clarity and relevance.

16.   Apply plain language, for instance

a.       use the word charge rather than commission,

b.      do not use the phrase ‘investment money’

c.       do not use the phrase ‘other charges’ or ‘additional charges’, use language that is precise.

d.      do use the phrase ‘time to time’ in the context of describing charge frequency.

17.   To clearly lay out the parties payment (through the parties of platform and adviser) and provide lines of as well as total cost.

18.   Use consistent language to describe an investment manager or fund manager.

19.   Provide clarity on whether cash balances held in accounts are party to the respective charges.

20.   Make the overall costs of the solution clear using a RIY figure.

21.   Separate charge disclosure can be used where the consumer perceives the product solution to be a separate product solution to other products that may be held. For instance a consumer holding a SIPP may require for this to be disclosed separately.

A further quote attributed to Samuel Johnson, “Your manuscript is both good and original. But the part that is good is not original, and the part that is original is not good.” At Dunstan Thomas a principle part of our business is in the design and development of disclosure literature through our Imago Front Office platform. It is vital to our clients and ourselves, that the regulator provides guidelines in that there is no ambiguity, so that clarity, consistency and completeness can be  provided to the production of disclosure material.

Imago administration service proves key to SIPP success

Wednesday, June 30th, 2010

Hargreave Hale’s selection of Dunstan Thomas Imago administration service proves key to SIPP success for the stockbroker

Leading stockbroker and investment manager Hargreave Hale Limited has attributed the rapid entry and success of its SIPP, launched in April 2009, in part to its decision to strategically outsource SIPP administration to pensions administrator Dunstan Thomas.

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Corporate WRAP

Thursday, June 4th, 2009

Life insurers will increasingly look to the workplace wrap market, as their platforms fail to make ground in the individual arena, according to e-business specialists, Dunstan Thomas.

Its prediction comes as Friends Provident hinted it may revive its wrap platform to target the corporate market.

Corporate platforms, often known as workplace wraps, allow employers to offer a range of employee benefits through a single, online portal.

They are intended to go beyond traditional benefits such as life insurance and a group pension, and allow employees to purchase financial products such as ISAs and other investment vehicles.

Chris Read, chairman of Dunstan Thomas, believes the wrap market will divide in the future, with large insurers opting to provide for the corporate market, while independent firms continue to focus on individual business sold through advisers.

“I think advisers will continue to attract the attention of independent wrap providers in the future, while the insurers will have to look to new markets, and workplace wrap seems a good place to start,” says Read.

Friends Provident is one insurer which is currently exploring opportunities to create a corporate platform, after abandoning its adviser-focused wrap in early 2008.

A Friends Provident spokesman says: “We think the corporate platform could be the next stage in the corporate pensions market, and is a means to offer other products to potential customers.

Wrap Trends – 2009 and beyond

Wednesday, March 11th, 2009

Stan Kirk, an independent expert on wrap platforms, looks into his crystal ball and offers some insights based on experiences over the last 10 years.
The potential for growth and success of wrap platforms looks, on the face of it, very strong. My view is that wrap platform providers that want to attract New Model Adviser (NMA) firms need to offer the following:
 Unbundled and fully transparent charging
 Open access to Unit Trusts extending to UK shares, ETFs and Investment Trusts as a minimum
 A good range of tax wrappers including ISA, Pensions, General Accounts and ideally Insured Company Bonds
 Model portfolios to enable IFAs to group clients by characteristics and offer them packages of investments which can then be tailored as required
 Bulk Transaction capability to effectively automate the process of moving groups of clients into these portfolios whilst securing appropriate client agreements
 Use proven componentised tools rather than through bespoke coding will probably cost a tenth of the price to develop and is simultaneously easier to upgrade, improve and integrate with other systems. Ultimately platforms built this way will be the winners and the notable failures have been those that have tried to go it alone.
 An independent, service-led platform. A wrap that is owned by AXA or Prudential is never likely to be favoured by a NMA.
Of the top 10 true wrap platforms that are well established only Transact, Nucleus and now Novia have ticked all the above boxes. In our view there is still scope for one or two more new entrants if they are prepared to stick to the rules. The deep pocketed IFA firm consolidators like Focus Financial Partners may well be the place to look. These groups are already working with IFAs to help them plan exit strategies and will need to offer platforms to entice them.
If you assume that a good adviser today will look after assets (AUM) worth at least £20 million. An IFA firm with five advisers could achieve AUM of £100 million. A platform only needs to attract 50 adviser firms of that size to achieve AUM of £1 billion. Our estimates are that a platform with AUM or AUD of over £1 billion will be in strong and positive profitability. Wrap platform providers with real focus and on independence-led service should be able to reach this target quite quickly.
Real opportunities for established platform expansion lie in extending beyond offering pensions and investments and into protection and even mortgage products. ‘Workplace Wrap’, sometimes called employee wealth or corporate platforms, offer the other clear route to growth. The employee benefits consultants such as Hewitt Associates and Mercer have an opportunity to step beyond their employee benefit consultancy roles into provision of a corporate wrap platform.
However they need to do it in such as way as not to upset their customers – the employers – or the product providers which already have a big stake in the employee benefits market. We don’t yet know what will happen in this sector but there is certainly a great deal of interest in it as final salary Defined Benefit schemes face increasingly pressure, whilst employers recognise that the way to fill the widening pensions gap is through offering employees flexible and functionally-rich employee benefits environments that look more like SIPPs than the endangered ‘all eggs in one basket’ DB schemes.
Despite the great success of wrap there remains a significant minority of advisers focused on independence who will not be prepared to transfer client assets into wrap platform because they would rather pick funds and negotiate charges direct with fund managers. Wrap platforms need to think hard about reaching this group through clear focus on broadening the choice; increasing the services and tools offered; reducing management charges; and educating them about the benefits of automating so many tasks to the point where efficiencies gained are undeniable to the adviser and ultimately the customer.

The future of WRAP

Monday, March 9th, 2009

The potential for growth and success of wrap platforms looks, on the face of it, very strong. My view is that wrap platform providers that want to attract New Model Adviser (NMA) firms need to offer the following:
 Unbundled and fully transparent charging
 Open access to Unit Trusts extending to UK shares, ETFs and Investment Trusts as a minimum
 A good range of tax wrappers including ISA, Pensions, General Accounts and ideally Insured Company Bonds
 Model portfolios to enable IFAs to group clients by characteristics and offer them packages of investments which can then be tailored as required
 Bulk Transaction capability to effectively automate the process of moving groups of clients into these portfolios whilst securing appropriate client agreements
 Use proven componentised tools rather than through bespoke coding will probably cost a tenth of the price to develop and is simultaneously easier to upgrade, improve and integrate with other systems. Ultimately platforms built this way will be the winners and the notable failures have been those that have tried to go it alone.
 An independent, service-led platform. A wrap that is owned by AXA or Prudential is never likely to be favoured by a NMA.
Of the top 10 true wrap platforms that are well established only Transact, Nucleus and now Novia have ticked all the above boxes. In our view there is still scope for one or two more new entrants if they are prepared to stick to the rules. The deep pocketed IFA firm consolidators like Focus Financial Partners may well be the place to look. These groups are already working with IFAs to help them plan exit strategies and will need to offer platforms to entice them.
If you assume that a good adviser today will look after assets (AUM) worth at least £20 million. An IFA firm with five advisers could achieve AUM of £100 million. A platform only needs to attract 50 adviser firms of that size to achieve AUM of £1 billion. Our estimates are that a platform with AUM or AUD of over £1 billion will be in strong and positive profitability. Wrap platform providers with real focus and on independence-led service should be able to reach this target quite quickly.
Real opportunities for established platform expansion lie in extending beyond offering pensions and investments and into protection and even mortgage products. ‘Workplace Wrap’, sometimes called employee wealth or corporate platforms, offer the other clear route to growth. The employee benefits consultants such as Hewitt Associates and Mercer have an opportunity to step beyond their employee benefit consultancy roles into provision of a corporate wrap platform.
However they need to do it in such as way as not to upset their customers – the employers – or the product providers which already have a big stake in the employee benefits market. We don’t yet know what will happen in this sector but there is certainly a great deal of interest in it as final salary Defined Benefit schemes face increasingly pressure, whilst employers recognise that the way to fill the widening pensions gap is through offering employees flexible and functionally-rich employee benefits environments that look more like SIPPs than the endangered ‘all eggs in one basket’ DB schemes.
Despite the great success of wrap there remains a significant minority of advisers focused on independence who will not be prepared to transfer client assets into wrap platform because they would rather pick funds and negotiate charges direct with fund managers. Wrap platforms need to think hard about reaching this group through clear focus on broadening the choice; increasing the services and tools offered; reducing management charges; and educating them about the benefits of automating so many tasks to the point where efficiencies gained are undeniable to the adviser and ultimately the customer.

Wrap IFAs expect to migrate at least 80% of their customers

Monday, March 2nd, 2009

Wrap IFAs expect to migrate at least 80% of their customers, finds new
Dunstan Thomas survey

A telephone survey of wrap platform-using financial advisers, commissioned by Dunstan Thomas last month, reveals that nearly three quarters (73 per cent) of IFAs that are using wrap platforms today, expect at least 80 per cent of their customer-base to move their assets onto their selected wrap platform. Most firms expect to have completed migration work by the end of 2010.

The main criteria for selection of a wrap platform is the quality of service being offered by platform providers (53 per cent of the sample saw this as their most important criteria). The second most significant criteria for wrap selection was the breadth of investment choices being offered (26 per cent said this was the key criteria for selection). Nearly three quarters (73 per cent) of firms have offered clients’ investment trusts for the first time as a result of wrap migration. The offer of an unbundled and transparent charging structure was the next most important issue for wrap platform users (20 per cent).

Difficulties involved in migrating assets onto wrap still remain with the movement of legacy assets from life assurers’ being cited as the primary frustration (by 53 per cent). The second largest frustration remains the fact that several platforms do not universally accept in specie transfers (26 per cent).

The majority of IFAs agreed that moving onto wraps had enabled them to offer a more holistic service to their customers whilst cutting their administrative burden significantly.

James Roberts at Partners Wealth commented on the benefits to his firm: “Wrap platform migration has enabled us to lay down and communicate our service proposition to clients very clearly. We now guarantee an annual review meeting for all wrap clients. We also offer six monthly reviews, combined with clearly defining all clients’ risk profiles and offering continuous, even daily, valuations via our website which is powered by one of the platforms.”
Andy Jervis of Chesterton House, explains: “Wraps have enabled us to pre-agree Client Remuneration based on a simple and understandable charging structure and to only charge for service and expertise rather than to execute a transaction. We can now tell the client exactly what percentage of Assets Under Management they are paying us, the wrap and the fund manager, annually and per transaction. This kind of transparency also enables us to be both more flexible and more consistent with our charging.”
Christopher Read, chairman, Dunstan Thomas, commented:
“It is quite clear that the converts to wrap platforms are already deriving considerable benefits in terms of the service and range of broadening investment choices they’re able to offer their clients. The fact that the majority of their client-base is happy to migrate their assets to their adviser’s-selected wrap reveals a great deal about their increasing success.”



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