What do consumers want and expect from the Pensions Dashboards?

Dunstan Thomas' Co-Managing Director interviewed

14 Aug 2025

First seen in Pensions Expert

Paul Muir, Co-Managing Director of Dunstan Thomas has been featured in an article, written by freelance journalist Ellie Duncan for Pensions Expert.

Ellie Duncan, author of 'Open Banking and Financial Inclusion: Creating a Financial System That Provides Security and Equity’, was keen to gain Paul's insight on the technology and investment required to reach the point of a truly interactive dashboard, and what consumers will want and expect.

Pensions dashboards are being heralded by the industry as a tool that will encourage consumers to locate and engage with their pension pots. But once the data is viewable, what could happen next?

For Paul Muir, co-managing director at technology provider Dunstan Thomas, while dashboards have “great aims” and “potential”, the view-only iteration offers “limited benefits”, particularly as schemes are only required to provide the latest annual statement, which could be as much as a year out of date.

“It has a humble starting point. We talk about these post-view services and what they might look like, and there’s not a lot of detail there,” Muir added.

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